Limelight is committed to always providing the best possible experience for its customers. In late 2022, we launched our brand new website to improve the online ordering experience for our clients. Our current website now operates like any other online shopping store with a few more customization options. Although we’ve made many changes to simplify the process, we know that the process can be slightly confusing at times. That’s why today, we’re going to walk you through the full online ordering process!
Sizer Sets
Let’s start at the beginning with sizer sets! If you’re new to Limelight, we highly recommend ordering a sizer set in the jacket style you’re designing for your team as well as any other garments you plan to order. This is crucial as we create our garments from scratch and therefore, have our own patterns that don’t always align with retail brands sizes. It’s best to have your students try on all of the garments before you place your order. This way, you have complete peace of mind knowing that your team wear will look fantastic on your students and make them feel their absolute best. To place your order for a sizer set, you must be logged in to your account. Then, head to the Fit Guide page, and scroll down to find the Rent Sizer Set section; if you’re not logged in, you will not be able to find this section. You can find the link here: https://www.limelightteamwear.com/fit-guide/rent-sizer-sets/.
Placing Your Order
Now, your students are sized and your designs are complete! Now, it’s time to place your order! First thing’s first, make sure your Teamwear Specialist has let you know that your designs have been uploaded into your account. If you have not been told this, please reach out to your Teamwear Specialist and they can have your designs uploaded for you.
To start building your cart, please ensure you’re logged in to your approved account. Once you’re logged in, head to the product page of a product for which you’ve created a design. On the product page, you’ll see an “Add This Product to Cart” button. Select this button and you’ll be able to view your designs for that product. Select your design, then continue to select your sizes and quantities. Please enter the quantities that you need for your entire team for that specific product/design at once. Then, if available for the product, select whether or not you’d like to add names to your garments. Please note there’s a $10 fee per name.
Once you’ve added all of your products and quantities to your cart, you can now continue to check out! Click the cart icon in the top right corner of your screen and click “Proceed to Checkout”. On the next page, fill out your shipping and billing information and make any notes necessary. Please note that there will be no refunds or changes allowed once the order is placed, therefore, please do not request any design changes in the notes section as they will not be honored. Please confirm that all names are spelled correctly, all sizes have been double checked, and that you haven’t missed a garment for any students! As all of our products are completely customized, we do not accept returns as we cannot resell your custom designed garments.
Once you’ve submitted your order, you’ll receive an email with your full order details! You will receive email updates once your order has been shipped. Our current production time is 6-8 weeks from the time you place your order. If you have any questions regarding your order, please contact your Teamwear Specialist! Contact us today to get started on your next order.