OUR GUARANTEE
We at Limelight Teamwear value your business greatly. It is our mission to keep you as a customer for many years to come by ensuring that we continue to exceed your expectations pertaining to product quality and service. Limelight Teamwear guarantees materials and workmanship on all merchandise. Limelight Teamwear will not be responsible for any damages that are incurred by either the customer or a third-party company. This includes, but not limited to, adjustments in sizing, additional customization, addition of jewels or rhinestones, etc. This will void all product guarantees we provide. Exact color matches between fabric dye lots and complete color fastness cannot be guaranteed. Some shrinkage in the garments is unavoidable.
PRODUCTION SCHEDULE
Orders placed between October through February have an estimated 8-10 weeks turnaround and orders placed March through September have an estimated 6-8 weeks turnaround time from the date that we receive your online order. Changes to the artwork or additional requests for new artwork after an order has been placed, will delay the start of production and the subsequent estimated delivery date. Limelight Teamwear does not guarantee production times due to the variable conditions in custom manufacturing and decorating.
CHRISTMAS HOLIDAY ORDERS
Due to high volumes during peak season, we do not guarantee Christmas orders. We encourage you to place orders you would like for Christmas as early as possible. We can provide you with “digital card” that can be printed and put under the tree should your order not arrive in time for Christmas morning.
ARTWORK
The customer assumes full responsibility once the proof is approved. Colors will be printed as close to the proof as possible. Graphics will be sized according to industry standards. The proof represents a digital version of your artwork. A digital proof is an on-screen representation of your artwork files not the actual printed garment. It is intended for viewing purposes only. Print colors may change 3-5% depending on the color setting of your monitor as well as the type of fabric being printed. Please note that when using various printing methods such as sublimation and discharge of water-based inks, print colors may change up to 10%.
NON-EXCLUSIVITY
All customer’s artwork and designs are custom designed with the intention of creating unique and distinctive apparel. However, Limelight Teamwear does not promise or guarantee exclusivity of design to any customer.
Unless specified on the Purchase Order or in writing, Limelight Teamwear reserves the right to use any testimonials and items or pictures of items we produce, in our social media, website, marketing and promotional materials.