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Limelight is committed to always providing the best possible experience for its customers. In late 2022, we launched our brand new website to improve the online ordering experience for our clients.
Our current website now operates like any other online shopping store, though we offer a few more customization options. Although we have simplified the process significantly, we know that ordering custom apparel can still feel confusing at times. Therefore, we are walking you through our full online ordering process today!
Why You Should Order Sizer Sets First
Let’s start at the beginning with sizer sets! If you are new to Limelight, we highly recommend ordering a sizer set in the exact jacket style you are designing for your team, as well as for any other garments you plan to buy.
This step is crucial because we create all of our garments from scratch. As a result, our custom sizing patterns do not always align with standard retail sizes.
To guarantee a perfect fit, you should have your students try on all garments before you place your order. Consequently, you will have complete peace of mind knowing that your teamwear will look fantastic and make your dancers feel their absolute best.
To order your sizer set, first log in to your account. Next, head over to the Fit Guide page and scroll down to the Rent Sizer Set section. Please note that if you are not logged in, the system will not display this section. You can access the link directly here: https://www.limelightteamwear.com/fit-guide/rent-sizer-sets/.
How to Place Your Team Order
Once your students have completed sizing and you have finalized your designs, you are ready to place your order! First, ensure your Teamwear Specialist has uploaded your approved designs into your account. If you do not see them yet, simply reach out to your specialist so they can upload them for you.
To start building your cart, log in to your approved account. Next, navigate to the product page for the garment you designed. On that page, click the “Add This Product to Cart” button to view your custom designs.
Select your design, then choose your required sizes and quantities. Be sure to enter the total quantities for your entire team at once for that specific product. Additionally, if the product allows custom names, select whether you would like to add them. Keep in mind that we charge a $10 fee per name.
Completing Your Checkout
After adding all products and quantities to your cart, you can proceed to checkout! First, click the cart icon in the top right corner of your screen, then click “Proceed to Checkout.” On the next screen, fill out your shipping and billing information and add any necessary order notes.
However, please remember that we cannot make changes or offer refunds once you submit the order. Therefore, please do not request design changes in the notes section, as we cannot honor them. Furthermore, make sure to double-check that all names are spelled correctly, all sizes are verified, and no student garments were left out. Because we fully customize every item, we cannot accept returns or resell custom designed garments.
Finally, once you submit your order, you will receive a confirmation email with your full order details. In addition, our team will send email updates as soon as your order ships. Our current production timeline is 6–8 weeks from the date you place your order. If you have any questions along the way, please contact your Teamwear Specialist! Contact us today to get started on your next order.
